50% Time, Human Resources Consultant Assistant 2

Position Title: Human Resources Consultant Assistant 2

Classification: WFSE Classified, Class Code 123F

FTE: .5 FTE

Schedule: 20 hours/week, scheduled Monday-Friday between 8 AM-5 PM, covering the peak time during the day generally between 10 AM and 2 PM. Shift length and time may be flexible provided most days of the week are covered.

FLSA Status: Overtime Eligible 

Grant Funded: No

The Human Resources Consultant Assistant 2 (HRCA2) supports the effective delivery of services within Human Resources by providing assistance to College employees, supervisors, managers, and Human Resources staff. Serving as a primary point of contact for the Human Resources office, this position responds to inquiries, provides guidance on established policies and procedures, resolves routine issues, and refers complex or sensitive matters to the appropriate HR staff member. The HRCA2 maintains accurate and confidential personnel records, supports HR processes and office operations, and ensures information is handled with integrity, consistency, and attention to detail. Success in this role requires strong customer service, problem-solving, communication, and organizational skills, along with the ability to work independently within established guidelines. 

• This position reports to the Human Resources Manager.

Essential Functions

• Provides professional, courteous, and responsive customer service as the primary reception point of contact for the Human Resources office, welcoming visitors and directing them to appropriate staff and resources.
• Provides customer service and technical assistance regarding Human Resources and payroll processes, including recruitment, benefits, leave, and other HR-related matters; respond to routine inquiries, explain established policies and procedures within the scope of the position, resolve routine issues, and refer complex or sensitive matters to appropriate HR staff.
• Organizes onboarding documentation and administrative processes for part-time hourly employees, student employees, and volunteers by collecting, reviewing, and processing required employment forms, ensuring the accuracy of the information provided.
• Coordinates onboarding communications with supervisors and other appropriate College staff to ensure required documentation, background checks, and employment processing steps are completed accurately and timely in accordance with established procedures.
• Enters, reviews, and validates new employee profile information in the College's ctcLink Human Capital Management (HCM) system to ensure the accuracy and completeness of employee data and supporting documentation, and correct or refer discrepancies in accordance with established procedures.
• Provides technical and administrative support for recruitment and selection activities, including preparing and maintaining recruitment materials, coordinating communications and scheduling, tracking recruitment documentation, and assisting HR staff with recruitment processes in accordance with established procedures.
• Processes and maintains Human Resources forms, records, and documentation by receiving, reviewing, and routing submissions; tracking required information and deadlines; maintaining records and tracking logs; preparing reports and data as assigned; and archiving records in accordance with established retention requirements and confidentiality standards.
• Maintains, updates, and validates employee records in the College's ctcLink HCM system by entering authorized changes, reviewing data for accuracy and completeness, resolving routine discrepancies, and referring issues requiring additional authorization or HR review to appropriate staff.
• Processes and responds to employment verification requests, including Public Service Loan Forgiveness (PSLF) forms, by verifying employment information, completing or routing required documentation, and providing accurate responses in accordance with applicable requirements and established procedures.
• Manages routine office communications and administrative support activities by receiving, sorting, and distributing incoming mail and packages, monitoring and responding to general HR email inquiries, and routing correspondence and requests to appropriate staff in a timely manner.
• Performs other related work of a similar nature and level.

Knowledge, Skills & Abilities

• Knowledge of general human resources areas of responsibility and practices including recruitment, onboarding, employment documentation, benefits, leave, payroll, and employment verification.
• Knowledge of personnel recordkeeping practices, confidentiality requirements, data integrity standards, and applicable records retention requirements.
• Skill in providing professional, responsive customer service by communicating HR information clearly, responding to inquiries, identifying customer needs, and directing questions to appropriate resources.
• Skill in using computerized systems and applications to enter, review, update, retrieve, and validate employee information, including the College's ctcLink Human Capital Management system.
• Ability to interpret and apply established HR policies, procedures, and guidelines to routine situations, resolve discrepancies, and recognize when issues require referral to appropriate HR staff.
• Ability to review employment forms and supporting documentation for accuracy, completeness, and compliance with established procedures, and follow up to obtain missing or corrected information.
• Ability to organize, prioritize, and coordinate multiple assignments, deadlines, and requests while maintaining accurate records and completing work in a timely manner with frequent interruptions.
• Ability to exercise sound judgment and discretion when handling confidential personnel information, communicating with employees and supervisors, and responding to sensitive or complex inquiries.
• The ability to actively contribute to a work and learning environment that treats everyone with respect and dignity, while engaging diverse perspectives, backgrounds and experiences to enhance the College's mission, vision, and promise.

Minimum Qualifications

• Four years of clerical, administrative, customer service, or related office experience.
• Demonstrated proficiency with standard office technology and software applications, and the ability to learn and use computerized information systems and software. 

OR

• Equivalent combination education and experience sufficient for the person to perform the duties. 

Preferred Qualifications

• Two years of experience in human resources, onboarding, data-entry, or employment related customer service functions.
• The ability to take action to learn and grow. 
• The ability to take action to meet the needs of others. 

Salary:

• This is a 50% time, classified, WFSE represented position. Salary is Range 44, starting at Step C, $2,100.50 per month which is 50% of $4,201.00 per month with periodic increments to $2,620.00 which is 50% of $5,240.00 per month. 

Benefits:

• The position comes with a benefit package, including health, dental, life, long-term disability insurance and a retirement plan. 
• Accrues 50% of 8 hours per month of sick leave and 50% of 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.
• 11 paid holidays annually.
• 1 personal holiday annually after 4 months of continuous employment.
• 3 personal leave days annually after 4 months of continuous employment.